Refund policy

At Drape Tales, we’re committed to delivering high-quality fashion that complements your unique style. We want your shopping experience to be smooth, and that’s why we’ve designed our refund & return policy to be simple and hassle-free.

Eligibility for Returns and Refunds

We understand that sometimes a purchase may not meet your expectations. To be eligible for a return or refund, please ensure the following:

  • Item Condition: The product must be unworn, unwashed, and in its original condition, with all tags and labels attached.
  • Return Window: You have 15 days from the date of delivery to initiate a return or refund request.

How to Initiate a Return or Refund?

If your purchase doesn’t meet your expectations, follow these steps:

  1. Contact Us: Reach out to our customer support team at info@drapetales.com for assistance.
  2. Provide Order Details: Share your order number and reason for the return/refund request to help us understand your concern better.
  3. Pack the Item: Securely pack the product in its original packaging or a protective package to ensure a safe return.

Inspection & Processing

Once we receive your returned item, our team will inspect it based on the eligibility criteria. If your return is approved, we’ll proceed as follows:

  • Refunds: The amount will be refunded to your original payment method within a specified timeframe. Processing times may vary depending on your payment provider.
  • Exchanges: If you’d like an exchange, we’ll assist you in selecting an alternative item of equal value. Any price differences will be settled accordingly.

Additional Notes

  • Return Shipping Costs: Drape Tales is not responsible for return shipping costs unless the return is due to a defective item or an error on our part.
  • Damaged or defective items: If you receive a damaged or defective product, please contact us immediately. We’ll ensure a full refund or exchange at no extra cost.

Your satisfaction is our priority, and we’re here to make your shopping experience enjoyable. If you have any questions, feel free to reach out to our support team.

Thank you for choosing Drape Tales! We look forward to being a part of your style journey.